Multilingual AI Receptionist

Yes. Patrick supports over 30 languages including English, French, Farsi, Mandarin, Cantonese, Arabic, Spanish, Portuguese, Korean, Hindi, Punjabi, Urdu, Tagalog, Ukrainian, Russian, Vietnamese, Tamil, Bengali, and more. Language detection is automatic — the caller does not need to press any option or identify their language. Patrick recognizes it from the first few words spoken.

It supports all 30+ languages simultaneously — not just two. Any caller in any supported language gets the same quality of response. For Canadian businesses specifically, full English and French bilingual support is built in and compliant with expectations for businesses serving francophone clients. For Toronto and GTA businesses, languages like Farsi, Mandarin, Punjabi, and Arabic are commonly used and fully supported.

Patrick follows naturally. Code-switching — starting in one language and switching to another mid-sentence or mid-conversation — is handled the same way a fluent bilingual staff member would handle it. The AI updates its response language automatically without prompting the caller to repeat themselves or restart.

For law firms serving diverse client populations, the key criteria are: accurate intake in the client's language, clean English summaries for the legal team, and PIPEDA/HIPAA-aware data handling. Patrick meets all three — it handles intake in Farsi, Arabic, Mandarin, Hindi, Punjabi, and more, delivers English-language briefs to your team, and is configured with privacy-compliant intake flows before going live. It is particularly well-suited for immigration, family, and personal injury practices in the GTA.

Immigration clients often need to describe complex legal and personal circumstances accurately to qualify for services. Doing this in a second language introduces errors, frustration, and missed information. Patrick lets clients explain their situation in Farsi, Arabic, Mandarin, Hindi, Urdu, or another native language — while your team receives a structured English-language intake summary with all relevant details. This reduces consultation prep time and ensures no lead is lost because a prospective client could not communicate effectively in English.

Not with Mehrana. Multilingual support is included in every plan at no extra charge — there are no per-language fees and no separate add-on required. The Core plan starts at $499/month flat, and qualifying early-adopters can lock in the Founding Partner rate of $299/month for 12 months. Compared to hiring even a part-time bilingual receptionist (typically $20–$28/hour in Toronto), the AI receptionist is significantly more affordable — and available 24/7 in all supported languages simultaneously.

No. Your team only ever sees English-language transcripts, summaries, and CRM notes — regardless of what language the caller used. The AI handles the multilingual conversation, your staff work in English as normal. The only time a staff member's language skills matter is during a live warm-transfer escalation, which is a configurable escalation path you control.

Yes. Appointment confirmation SMS and WhatsApp messages are sent in the language the caller used during the conversation. If a client booked in Farsi, their confirmation arrives in Farsi. If they switched to English partway through, the confirmation is sent in the language that was most used. This creates a fully localized experience for the client without any extra configuration on your end.