AI Medical Receptionist
When a patient wakes up with chest pain, a parent calls about a sick child, or someone needs a same-day appointment, they pick up the phone. They call every clinic on Google until someone answers. Patrick answers on the first ring, 24 hours a day — routes urgent calls, collects insurance, and books the appointment before the patient dials your competitor.
Try it yourself — free
Don't take our word for it. Talk to Patrick.
Call the demo line, talk in your browser, or open a chat. Patrick answers immediately, runs a real patient intake flow, and books an appointment — the same experience your patients get at 7 a.m. on a Saturday.
Dial from any phone. Tell Patrick you have an urgent symptom — watch what he does next.
No phone, no install — click and speak from anywhere.
Chat in any language — no signup, opens right here.
The real problem
The patient who can't get through calls the next clinic.
When someone wakes up with chest pain, they don't wait on hold. When a parent's child has a fever at 11 p.m., they don't leave a voicemail. They call every clinic on Google until someone responds. The first practice that answers earns their trust — and their long-term business. The same is true for the new patient shopping for a family doctor, the specialist referral that comes in after hours, or the recall patient who calls once and never tries again. Every unanswered call is a patient your competitor is booking right now.
The platform
The best AI receptionist for medical practices
Every feature was designed around the specific demands of medical office ai receptionist work: urgent call triage, new patient intake, insurance collection, after-hours coverage, and the handoff to your EMR.
24/7 Urgent Answering
Answers every call on the first ring — 7 a.m. chest pain calls, after-hours sick children, weekend urgent requests. No patient call is ever missed.
New Patient Intake
Collects full demographic details, health card number, reason for visit, and referring physician for every new patient — so your front desk never chases paperwork.
Symptom Triage Routing
Identifies urgent calls by symptom keywords and routes them appropriately — booking same-day slots, alerting on-call staff, or directing to emergency services when needed.
Insurance & Coverage Intake
Collects provincial health card, private insurance provider, and policy number on every call — so your billing team has everything before the appointment.
After-Hours Coverage
Handles calls at any hour with the right tone and urgency — not voicemail. Patients receive a response immediately, and urgent matters are escalated to your on-call physician by text.
Appointment Booking
Books in real time on your calendar, in any time zone. Sends automated reminders before the appointment — reducing no-shows without your team lifting a finger.
Recall Campaigns
Proactively contacts overdue patients for annual checkups, follow-ups, and preventive screenings — filling your schedule without your team making a single outbound call.
AI Calendar Booking
Syncs with your scheduling system and books the right appointment type — new patient, follow-up, urgent, or specialist — based on what the caller needs.
Web Chat & WhatsApp
Runs the same intake flow on your website chat and WhatsApp — so patients who prefer to type get the same quality response as those who call.
Missed-Call Text-Back
When a call is missed, Patrick sends an automatic text within seconds — re-engaging the patient before they try the next clinic on their list.
Referral Coordination
Handles inbound referral calls from other clinics and physicians — collects patient details, urgency level, and referring provider information before booking.
EMR / EHR Handoff
Pushes patient intake notes, insurance details, and appointment type directly into OSCAR, Jane App, or Accuro — your physician opens the chart, not a blank screen. (Plus plan)
Also included: multilingual reception for diverse patient populations, new vs. existing patient detection, referral source tracking, call recordings and transcripts for every interaction, and a live dashboard showing every lead, appointment type, and response time.
How it works
AI receptionist for medical practices: from urgent call to booked appointment.
Urgency Captured
Patrick answers on the first ring, day or night. He identifies urgency from what the patient says — chest pain at 7 a.m., a sick child at midnight, a referral after hours — and responds with the right tone and intake flow.
Triaged & Booked
He assesses urgency from the symptom description, routes the call to the right appointment type — same-day urgent, standard, or specialist — and books the slot in real time on your calendar.
Insurance Collected
Right after booking, Patrick collects the patient's health card number, private insurance provider, and policy number by text or during the call — so your billing team has everything before the visit.
Chart Ready
The full intake — symptom notes, insurance details, and appointment type — is pushed into OSCAR, Jane App, or Accuro. Your physician opens the chart ready to see the patient, not a blank file.
Patrick stops where your clinical work begins. He wins you the patient and prepares the chart. Your EMR runs the appointment.
Every type of practice
One AI. Every type of medical practice.
Patrick uses a different intake script for each type of medical practice — because a family medicine intake needs symptom triage and health card collection, a mental health intake needs a calmer tone and specific safety questions, and a walk-in clinic intake needs to route urgent cases differently. He knows the difference.
Handles new patient registration, annual checkup bookings, urgent same-day requests, and recall campaigns — while collecting health card and insurance on every call.
Routes urgent and non-urgent patients to the right slot, estimates wait times, and ensures every caller gets a response instead of a busy signal or voicemail.
Manages inbound referrals from physicians, collects the referring doctor's information, and triages urgency so your specialist's schedule is filled with the right patients.
Approaches callers with sensitivity and care. Collects the reason for contact, current support, and urgency level — and escalates crisis calls immediately to on-call staff.
Captures injury type, referral source, and insurance coverage before the first appointment — so your therapist walks in ready to treat, not ready to do paperwork.
Handles parent calls with urgency and empathy. Identifies sick-child calls, collects the child's health card, and books the right appointment type based on age and symptom.
Pricing
AI Medical Receptionist Pricing
One flat monthly price. No per-minute billing, no long contracts, cancel anytime. Every plan starts with a 7-day pilot on your real phone line — you pay $0 until day 8.
Most practices start here
Core
For a single-location medical practice
Founding price, locked for 12 months. Returns to $499 when the founding window closes.
Your complete medical office ai receptionist. Answers calls 24/7, triages urgency, books appointments, collects insurance, sends reminders, and keeps everything on your dashboard.
Start my 7-day pilot- 24/7 answering on your real number*
- Symptom triage routing
- New patient intake on every call
- Insurance & health card collection
- Appointment booking on your calendar
- Automated appointment reminders
- Recall campaign outreach
- Missed-call text-back within seconds
- Web chat + WhatsApp intake
- Full call transcript and intake summary
- Live lead dashboard
For larger practices
Plus
For multi-location clinics or high-volume practices
Priced to your location count and call volume
Everything in Core — plus a direct handoff into OSCAR, Jane App, or Accuro, multiple locations under one roof, custom intake scripts per specialty, and a dedicated account manager.
Talk to us- Everything in Core, plus:
- Push to OSCAR, Jane App, or Accuro
- Multiple locations & phone lines
- Custom intake scripts per specialty
- API access + custom integrations
- Dedicated account manager
*Unlimited within fair use — a single-location practice never reaches the threshold, and we never bill overages without telling you first.
How the 7-day pilot works
Book a 15-min call
We set Patrick up live on the call. You hear him answer a patient intake question in real time.
We go live in 48 hours
Your number, your intake questions, your practice type — our team configures everything.
Watch for 7 days
Every call, triage outcome, booked appointment, and insurance collection appears on your dashboard.
Decide on day 8
Keep going or cancel with one email. You pay nothing until you decide to stay.
Patrick vs. an in-house medical receptionist
See Patrick handle your practice's calls.
On a free 15-minute call, we configure Patrick live with your number, your practice type, and your intake questions. You watch him answer a patient call in real time — then you decide.
Prefer to talk?(647) 800-9345- 7-day pilot, $0 until day 8
- Live in 48 hours
- OSCAR & Jane App ready
FAQ
FAQs
Will Patrick give medical advice or diagnose symptoms?
No. Patrick's role is to answer the phone, run patient intake, and book the appointment. He never diagnoses conditions, interprets symptoms as medical conclusions, or provides clinical guidance. All triage routing is based on urgency keywords to connect the patient with your clinical team — not to replace them.
How does Patrick handle urgent or emergency calls?
When a caller describes symptoms associated with urgency — chest pain, difficulty breathing, severe injury — Patrick escalates the call immediately. He can direct the patient to call 911 when appropriate, alert your on-call physician by text, or book a same-day urgent slot. You configure the escalation rules during setup.
Can Patrick handle new patient intake end-to-end?
Yes. Patrick collects the patient's full name, date of birth, health card number, reason for visit, referring physician (if applicable), and private insurance information. This is all captured during the call and delivered to your front desk before the appointment — no follow-up paperwork required.
How is insurance and coverage information collected?
Patrick asks for the provincial health card number and private insurance provider and policy number during the intake call. He can also send a follow-up text with a secure link to collect insurance details after the call if the patient doesn't have the information handy. Everything is passed to your billing team before the visit.
Is patient data HIPAA and PIPEDA compliant?
All patient intake data is encrypted in transit and at rest. Every interaction is logged with a full audit trail, and access is role-controlled so only authorised staff see patient information. We operate under PIPEDA requirements for Canadian practices and can provide a data processing agreement for HIPAA-regulated environments. You can export or delete any record on request.
Does Patrick work with OSCAR, Jane App, or Accuro?
Yes, on the Plus plan. Patrick pushes the complete patient intake — name, health card, insurance, symptom notes, and appointment type — directly into OSCAR, Jane App, or Accuro, so your physician opens the chart ready to see the patient. Additional EMR integrations are available — ask on your demo call.
Can different specialties have different intake flows?
Yes, and this is standard on both plans. A family medicine intake collects different information than a mental health intake or a physiotherapy referral. Patrick detects the practice area from the conversation and switches scripts automatically. Custom intake scripts per specialty are available on Plus.
How do the recall campaigns work?
Patrick proactively contacts patients who are overdue for annual checkups, follow-ups, or preventive screenings — by call, text, or both. You configure the recall schedule and criteria. Patients who respond are booked directly into your calendar. This runs automatically without your team making a single outbound call.
What happens when an existing patient calls in?
Patrick identifies returning patients and routes them appropriately — booking follow-up appointments or directing to your team — rather than running them through new patient intake again. Existing patient details are not re-collected unnecessarily.
How long does setup take, and what does it involve?
About 48 hours from the demo call. Our team configures your practice-type intake scripts, urgency routing rules, calendar connection, and EMR handoff. We start the setup live on your demo call so you hear Patrick answer a real patient intake question immediately. You do not write any scripts or configure any software yourself.
Ready when you are
Ready to break up
with missed calls?
Patrick answers every patient call 24/7, triages urgency, books appointments, collects insurance, and briefs your physician in the EMR — before you even pick up the phone.
7-day pilot · Live in 48 hours · Keep your number · Cancel anytime