AI Receptionist for Veterinary Clinics
When a worried pet owner calls at 7 PM because their dog hasn't eaten in two days, or a cat owner needs an urgent appointment first thing tomorrow morning, they need someone to answer. The clinic that picks up gets the appointment. The one that goes to voicemail sends a panicked owner straight to your competitor. Patrick answers on the first ring, 24 hours a day — captures the appointment, triages the urgency, and books the slot before they hang up and search elsewhere.
Try it yourself — free
Don't take our word for it. Talk to Patrick.
Call the demo line, talk in your browser, or open a chat. Patrick answers immediately, runs a real veterinary appointment intake flow, and captures a booking — the same experience a worried pet owner gets at 8 PM when the front desk is closed.
Dial from any phone. Ask about an appointment for your pet — watch what Patrick does next.
No phone, no install — click and speak from anywhere.
Chat in any language — no signup, opens right here.
The real problem
The pet owner who can't get through finds another vet.
When a worried pet owner calls after hours or during a busy morning rush and hits voicemail, they don't wait — they Google the next clinic and book there. Appointment requests, urgent care calls, boarding inquiries, post-surgery follow-up questions — if your front desk isn't picking up, you're not just missing an appointment, you're losing a client relationship worth thousands over the lifetime of their pet. Every unanswered call is a patient you just handed to the clinic down the street.
The platform
AI answering service for veterinary clinics
Every feature was built around the specific demands of veterinary practice: appointment capture, urgency triage, species and breed intake, boarding and surgical scheduling, post-visit follow-up, and seamless handoff to your practice management software — so every call that reaches Patrick becomes a booked appointment, not a lost patient.
24/7 Appointment Answering
Answers every call on the first ring — evening urgent care requests, weekend wellness inquiries, early-morning same-day appointment calls. No patient ever reaches voicemail again.
Urgency Triage
Identifies true emergencies — difficulty breathing, suspected poisoning, trauma — and routes them to the on-call vet or emergency clinic immediately, while booking routine appointments in the standard flow.
Patient Intake Capture
Captures pet name, species, breed, age, weight, symptoms, and vaccination history during every call — so your team has a complete patient profile before the appointment starts.
Direct Appointment Booking
Books wellness visits, vaccination appointments, dental cleanings, and follow-up checks directly into your schedule — confirming the slot with the pet owner before they hang up.
Surgical & Specialist Scheduling
Handles pre-surgical consultation calls, specialist referral inquiries, and procedure scheduling — capturing case history, referring vet details, and owner consent status before your surgeon reviews the case.
Boarding & Grooming Intake
Books boarding stays and grooming appointments, captures vaccination and dietary requirements, and notes any behavioural or medical needs — so your boarding team is prepared before the pet arrives.
New Client Registration
Guides new pet owners through registration — capturing owner contact details, pet history, insurance information, and preferred vet — so the first appointment starts without a clipboard in the waiting room.
Prescription Refill Requests
Handles prescription refill calls, captures medication name, pet details, and last vet visit date, and routes the request to the appropriate team member for approval and dispensing — without tying up reception.
Web Chat & WhatsApp
Runs the same appointment intake flow on your website chat and WhatsApp — so pet owners who prefer to message get the same quality response as those who call, any time of day or night.
Missed-Call Text-Back
When a call is missed, Patrick sends an automatic text to the pet owner within seconds — re-engaging them before they open a browser tab and book at another clinic down the street.
Post-Visit Follow-Up
Sends automated post-visit check-in messages, captures owner feedback, and reminds clients when their pet is due for vaccinations, dental cleanings, or annual wellness exams — keeping your recall rate high.
PMS & CRM Handoff
Pushes patient details, symptoms, appointment type, and owner contact directly into Ezyvet, Provet Cloud, Shepherd, or your CRM — your team sees the full patient record before the appointment, not a pink slip. (Plus plan)
Also included: call recordings and transcripts for every interaction, new vs. returning patient detection, referral source tracking, a live dashboard showing every appointment and lead, and full patient history per owner.
How it works
Best virtual receptionist for vets: from evening call to confirmed appointment.
Call Answered
Patrick answers on the first ring, at any hour. He identifies the call type from what the owner says — an urgent concern, a routine appointment request, a boarding inquiry — and opens the right intake flow immediately.
Pet Qualified
He captures the pet's name, species, breed, age, weight, presenting symptoms, and vaccination status — then assesses urgency. True emergencies are routed to the on-call vet immediately. Routine cases flow to standard scheduling.
Appointment Booked
Patrick confirms the appointment slot, collects owner contact details and any pre-visit instructions, and locks in the booking — all before the owner hangs up. No callback required, no missed opportunity.
PMS Updated
The full patient record — pet details, symptoms, appointment type, and owner contact — is pushed into Ezyvet, Provet Cloud, Shepherd, or your CRM. Your vet sees the complete case before walking into the exam room.
Patrick stops where your clinical care begins. He wins you the appointment and prepares the patient record. Your team delivers the care.
Every type of practice
One AI. Every type of vet clinic.
Patrick uses a different intake script for each type of practice — because a general practice needs routine appointment scheduling, an emergency clinic needs urgent triage at 2 AM, and a specialist needs complete referral information before the case ever reaches the vet. He knows the difference.
Handles routine appointment scheduling, vaccination reminders, wellness checks, and dental cleanings — keeping your schedule full without a receptionist fielding every call and managing every slot.
Triages urgent calls at any hour, captures presenting symptoms and patient history, and routes true emergencies directly to the on-call vet — so no urgent case ever waits on hold while reception is busy.
Captures full referral details — referring vet, case history, diagnostic results, and owner consent status — and books the specialist consultation before the referral goes cold or the owner calls a competing clinic.
Manages appointment requests for your service area, captures address and access details, qualifies new clients, and schedules house calls around your driving route — without you fielding calls between appointments.
Handles species-specific intake questions, captures exotic pet details that general clinics don't collect, and routes specialist-level inquiries correctly — so owners of rabbits, reptiles, and birds get the right response from the first call.
Manages inbound calls across multiple clinic locations, routes each caller to the nearest available slot, captures referral attribution by location, and feeds all patient data into a single PMS — under one dashboard.
Pricing
AI receptionist cost for veterinary clinics
One flat monthly price. No per-minute billing, no long contracts, cancel anytime. Every plan starts with a 7-day pilot on your real phone line — you pay $0 until day 8.
Most clinics start here
Core
For an independent or single-location clinic
Founding price, locked for 12 months. Returns to $499 when the founding window closes.
Your complete AI receptionist for veterinary clinics. Answers calls 24/7, triages urgency, captures patient details, books appointments, handles boarding and prescription refill calls, and keeps everything on your dashboard.
Start my 7-day pilot- 24/7 answering on your real number*
- Urgency triage on every call
- Patient intake capture (species, breed, symptoms)
- Direct appointment booking
- Boarding & grooming intake
- Prescription refill request handling
- New client registration flow
- Missed-call text-back within seconds
- Web chat + WhatsApp intake
- Full call transcript per interaction
- Live appointment & lead dashboard
For growing practices
Plus
For multi-vet clinics or group practices
Priced to your clinic count and call volume
Everything in Core — plus a direct push into Ezyvet, Provet Cloud, or Shepherd, multiple clinic locations under one roof, custom intake scripts per appointment type, and a dedicated account manager.
Talk to us- Everything in Core, plus:
- Push to Ezyvet, Provet Cloud, or Shepherd
- Multiple clinic locations & phone lines
- Custom intake scripts per appointment type
- Returning patient detection
- API access + custom integrations
- Dedicated account manager
*Unlimited within fair use — a single-location clinic never reaches the threshold, and we never bill overages without telling you first.
How the 7-day pilot works
Book a 15-min call
We set Patrick up live on the call. You hear him capture a patient intake and book an appointment in real time.
We go live in 48 hours
Your number, your appointment types, your triage flow — our team configures everything.
Watch for 7 days
Every call, captured appointment, and patient intake appears on your dashboard with a full transcript.
Decide on day 8
Keep going or cancel with one email. You pay nothing until you decide to stay.
Patrick vs. a full-time receptionist
See Patrick handle your clinic's calls.
On a free 15-minute call, we configure Patrick live with your number, your appointment types, and your triage flow. You watch him capture a patient intake and book an appointment in real time — then you decide.
Prefer to talk?(647) 800-9345- 7-day pilot, $0 until day 8
- Live in 48 hours
- Ezyvet & Provet Cloud ready
FAQ
FAQs
Can Patrick triage a genuine pet emergency, or does he just take a message?
Patrick identifies true emergencies — difficulty breathing, suspected poisoning, trauma, collapse, prolonged seizures — and routes those calls to the on-call vet or the nearest emergency clinic immediately. Routine appointments flow through the standard scheduling intake. You configure the urgency criteria and emergency routing during setup.
What patient information does Patrick capture on every call?
He captures pet name, species, breed, age, weight, presenting symptoms, vaccination status, and owner contact details on every call. For new clients he also runs a full registration flow — capturing insurance details, preferred vet, and any known allergies or pre-existing conditions. All of this appears on your dashboard with a call transcript before your team opens the appointment.
Does Patrick work with Ezyvet, Provet Cloud, or Shepherd?
Yes, on the Plus plan. Patrick pushes the full patient record — pet details, symptoms, appointment type, and owner contact — directly into Ezyvet, Provet Cloud, or Shepherd. Additional PMS integrations are available — ask on your demo call.
Can Patrick handle prescription refill calls without tying up reception?
Yes. Patrick captures the medication name, pet details, last vet visit date, and any dosage questions, then routes the refill request to the appropriate team member for review. The vet gets a complete refill summary — not a sticky note with a phone number.
How does Patrick handle boarding inquiries and grooming bookings?
He runs a full boarding intake flow — capturing check-in and check-out dates, species and breed, vaccination records, dietary requirements, medication schedules, and any behavioural notes. For grooming, he captures the service type, coat length, and any sensitivities. Both flows book directly into your calendar.
Can different appointment types have different intake flows?
Yes. A wellness check collects different information than a surgical consultation, a dental cleaning, or an exotic animal exam. Patrick detects the appointment type from the conversation and switches to the right intake script automatically. Custom flows per appointment type are available on both plans.
Can Patrick handle calls for multiple vets or clinic locations?
Yes, on the Plus plan. Patrick routes each caller to the correct location, captures which vet the owner prefers, and feeds all patient data into a single dashboard — so your practice manager sees every appointment and lead across every location in one place.
Does Patrick replace our receptionist?
No. Patrick handles the calls that arrive when your receptionist is with a client, on lunch, or off shift. Your team handles in-clinic interactions, surgical prep, and direct client care. Patrick wins the appointment and prepares the patient record. Your team delivers the clinical care.
How long does setup take?
About 48 hours from the demo call. Our team configures your appointment types, urgency triage criteria, species intake flows, boarding and grooming scripts, and PMS handoff. We start the setup live on your demo call so you hear Patrick capture a real patient intake immediately. You do not write any scripts or configure any software yourself.
What happens if a caller asks a clinical question Patrick can't answer?
Patrick captures the question and the caller's contact details, then routes the inquiry to the appropriate vet for a callback. He does not provide clinical advice — he captures the concern, triages urgency, and ensures no pet owner is left without a response.
Ready when you are
Ready to stop losing patients
to voicemail?
Patrick answers every call 24/7, triages urgent care, captures patient intake, books appointments, and pushes every record into your PMS — before the worried pet owner hangs up and calls the clinic down the street.
7-day pilot · Live in 48 hours · Keep your number · Cancel anytime