AI Receptionist for HVAC
When an AC goes out during a summer heatwave or a furnace fails on the coldest night of the year, homeowners call every HVAC company on Google until someone answers. The first company that picks up books the job. Patrick answers on the first ring, 24 hours a day — identifies the emergency, dispatches your crew, and books the service call before the homeowner dials your competitor.
Try it yourself — free
Don't take our word for it. Talk to Patrick.
Call the demo line, talk in your browser, or open a chat. Patrick answers immediately, runs a real HVAC intake flow, and books a service call — the same experience your leads get at 2 a.m. in January.
Dial from any phone. Tell Patrick your furnace is out — watch what he does next.
No phone, no install — click and speak from anywhere.
Chat in any language — no signup, opens right here.
The real problem
In peak season, the HVAC company that picks up books the job.
When it's 34 degrees inside and an AC is down, no one waits on hold. When a furnace fails at midnight in January, no one leaves a voicemail. They call every HVAC company on Google until someone responds — and the first company to answer earns the job, the maintenance plan, and every future call from that household. Every unanswered call is a job your competitor is booking right now.
The platform
AI answering service for HVAC
Every feature was designed around the specific demands of HVAC intake: emergency identification, equipment type collection, maintenance plan booking, and the handoff to your job management software.
24/7 HVAC Answering
Answers every call on the first ring — AC emergencies during summer heatwaves, furnace failures in January, weekend maintenance requests. No lead is ever missed.
Emergency Job Routing
Identifies urgent calls by season and symptom — a non-working AC in peak summer or a heating failure in winter — and dispatches your on-call crew immediately.
Equipment Intake
Collects system type, brand, age, and symptom description on every call — so your technician arrives with the right parts and no surprises.
Emergency Dispatch
For urgent situations: texts your on-call technician with the full job details within seconds of the call, so no time is lost between the call and the crew being en route.
Service Call Scheduling
Books maintenance and non-emergency service calls in real time on your calendar. Sends reminders before appointments to cut no-shows.
Maintenance Plan Intake
Captures new maintenance plan inquiries and books the inspection appointment — including the number of units and system type — so your technician is prepared.
Missed-Call Text-Back
Sends an automatic text within seconds of a missed call — re-engaging the lead before they call the next HVAC company on their list.
Web Chat & WhatsApp
Runs the same intake flow on your website chat and WhatsApp — so leads who prefer to type get the same fast response as those who call.
Multi-Location Coverage
Handles calls across multiple service areas, routing each job to the right crew based on the location and technician availability.
New vs. Returning Client Detection
Identifies existing maintenance plan customers and routes them to your client services team — not back through new-customer intake.
CRM Handoff
Pushes lead details, equipment info, job type, and urgency notes directly into ServiceTitan or Jobber — your tech opens the job with full context. (Plus plan)
Live Warm Transfer
Passes urgent or complex calls to your on-call dispatcher immediately — Patrick briefs them on the system and situation before the call connects.
Also included: referral source tracking, call recordings and transcripts, seasonal peak-volume routing, maintenance plan renewal campaigns, and a live dashboard showing every lead, job type, and response time.
How it works
Best HVAC Virtual Receptionist
Emergency Captured
Patrick answers on the first ring, in any season. He identifies the urgency — an AC out in peak summer, a furnace down on a cold night, a system showing unusual symptoms — and responds with the right tone and intake questions.
Job Scoped & Routed
He collects the system type, brand, age, and symptoms — then routes it to the right crew with the right equipment, whether it's an emergency dispatch or a scheduled service.
Appointment Booked
For emergencies, Patrick dispatches immediately and sends the customer a confirmation text. For maintenance and non-urgent jobs, he books the slot directly in your calendar.
Job in CRM
The complete job — system type, symptoms, address, contact info, and urgency — is pushed into ServiceTitan or Jobber. Your technician opens the job ready to work, not a blank screen.
Patrick stops where your technical work begins. He wins you the job and files the details. Your CRM runs the rest.
Every HVAC service
One AI. Every type of HVAC job.
Patrick uses a different intake script for each type of HVAC service — because an AC emergency in summer needs a different urgency level than a furnace tune-up, and a new installation inquiry needs different qualifying questions than a maintenance plan renewal. He knows the difference.
Routes cooling emergencies with peak-season urgency — collecting system type, age, and symptoms before dispatching your on-call technician.
Handles furnace and boiler failures with the right urgency for winter — identifying the system type and safety issues before the crew is dispatched.
Qualifies replacement and new-install inquiries by home size, existing system, and timeline — so your sales team visits leads worth quoting.
Books annual inspections and tune-ups, collecting system count and type — while also promoting maintenance plans to callers who don't have one.
Handles 24/7 after-hours calls for any HVAC failure — with immediate dispatch to your on-call technician and confirmation to the homeowner within seconds.
Manages commercial property calls with the right questions — building type, system count, urgency, and contact person — so your commercial team arrives prepared.
Pricing
HVAC Answering Service Pricing
One flat monthly price. No per-minute billing, no long contracts, cancel anytime. Every plan starts with a 7-day pilot on your real phone line — you pay $0 until day 8.
Most HVAC companies start here
Core
For a single-location HVAC company
Founding price, locked for 12 months. Returns to $499 when the founding window closes.
Your complete HVAC AI receptionist. Answers calls 24/7, dispatches emergency technicians, books service calls, collects equipment details, sends confirmations, and keeps everything on your dashboard.
Start my 7-day pilot- 24/7 answering on your real number*
- Emergency technician dispatch and routing
- Job type routing and intake
- Service call scheduling on your calendar
- Equipment and symptom collection
- Automated confirmation and reminder texts
- Missed-call text-back within seconds
- Web chat + WhatsApp intake
- Full call transcript and job summary
- Live lead dashboard
For larger operations
Plus
For multi-location or multi-trade HVAC companies
Priced to your location count and call volume
Everything in Core — plus a direct handoff into ServiceTitan or Jobber, multiple service areas, custom intake scripts per service type, and a dedicated account manager.
Talk to us- Everything in Core, plus:
- Push to ServiceTitan or Jobber
- Multiple service areas & phone lines
- Custom intake scripts per service type
- API access + custom integrations
- Dedicated account manager
*Unlimited within fair use — a single-location HVAC company never reaches the threshold, and we never bill overages without telling you first.
How the 7-day pilot works
Book a 15-min call
We set Patrick up live on the call. You hear him handle an HVAC emergency call in real time.
We go live in 48 hours
Your number, your service types, your dispatch rules — our team configures everything.
Watch for 7 days
Every call, job type, dispatched technician, and booked service appears on your dashboard.
Decide on day 8
Keep going or cancel with one email. You pay nothing until you decide to stay.
Patrick vs. an in-house HVAC receptionist
See Patrick handle your calls.
On a free 15-minute call, we configure Patrick live with your number, your service types, and your dispatch rules. You watch him handle an HVAC emergency call in real time — then you decide.
Prefer to talk?(647) 800-9345- 7-day pilot, $0 until day 8
- Live in 48 hours
- ServiceTitan & Jobber ready
FAQ
FAQs
Will Patrick diagnose HVAC issues or recommend repairs?
No. Patrick collects symptoms and equipment details to brief your technician, but never diagnoses problems or recommends specific repairs — that's your technician's job on arrival.
How does Patrick handle peak-season emergencies?
Patrick identifies urgency from the conversation — an AC out in summer heat or a furnace down in winter — and dispatches your on-call technician immediately with the full equipment details and address.
Can Patrick collect equipment information?
Yes. Patrick asks for the system type, brand, model, and age on every call — so your technician arrives with the right parts and no surprises.
How does service scheduling work?
Patrick books directly on your calendar in real time. He sends the customer a confirmation text after booking, and reminder texts before the appointment.
Does Patrick integrate with ServiceTitan or Jobber?
Yes, on the Plus plan. Patrick pushes the complete job — equipment details, symptoms, address, and urgency — directly into ServiceTitan or Jobber. Additional integrations are available on your demo call.
Can Patrick cover multiple service areas?
Yes, on the Plus plan. Multiple service areas are managed under one roof, routing each call to the right team based on the job location.
What happens on a missed call?
Patrick sends an automated text within seconds — re-engaging the lead before they call the next HVAC company on their list.
Can Patrick promote maintenance plans?
Yes. On calls from homeowners without a maintenance plan, Patrick can mention your plan after completing the intake — capturing the upsell before the call ends.
Is job data confidential and secure?
All intake data is encrypted in transit and at rest. Every call is logged with a full transcript. Access is role-controlled. You can export or delete any record on request.
How long does setup take?
About 48 hours from the demo call. Our team configures your service-type intake scripts, emergency routing rules, calendar connection, and CRM handoff. You don't configure anything yourself.
Ready when you are
Ready to break up
with missed calls?
Patrick answers every HVAC call 24/7, dispatches emergency technicians, books service calls, collects equipment details, and pushes jobs to your CRM — before you even pick up the phone.
7-day pilot · Live in 48 hours · Keep your number · Cancel anytime