AI Receptionist for Hotels
When a traveller calls at midnight to ask about availability for next weekend, or a couple wants to book a room for an anniversary, they expect someone to answer. The hotel that picks up gets the booking. The one that goes to voicemail loses the guest to a competitor or an OTA. Patrick answers on the first ring, 24 hours a day — captures the reservation, qualifies the guest, and confirms the booking before they search somewhere else.
Try it yourself — free
Don't take our word for it. Talk to Patrick.
Call the demo line, talk in your browser, or open a chat. Patrick answers immediately, runs a real hotel reservation intake flow, and captures a booking — the same experience your guests get at midnight when no one is at the front desk.
Dial from any phone. Ask about a room for the weekend — watch what Patrick does next.
No phone, no install — click and speak from anywhere.
Chat in any language — no signup, opens right here.
The real problem
The guest who can't get through books on Booking.com instead.
When a traveller calls at midnight to check availability, they don't wait on hold — they hang up and search online. Your hotel shows up as a direct option, but if nobody answers, they book through an OTA and you pay the commission. Late-night calls, weekend inquiries, event venue questions — if your front desk isn't picking up, you're losing direct bookings to platforms that charge 15–25% per room. Every unanswered call is a direct booking you just handed to an OTA.
The platform
AI answering service for hotels
Every feature was built around the specific demands of hotel operations: direct reservation capture, guest qualification, concierge-style inquiry handling, event booking, and seamless handoff to your PMS — so every call that reaches Patrick becomes a booked room, not a lost direct booking.
24/7 Reservation Answering
Answers every call on the first ring — midnight availability checks, late-evening group inquiries, weekend reservation requests. No direct booking ever reaches voicemail.
Direct Reservation Capture
Captures check-in and check-out dates, room type preference, number of guests, and special requests — then confirms the reservation directly without the OTA commission.
Guest Qualification
Identifies whether the caller is a leisure traveller, corporate guest, event planner, or group organizer — and routes the inquiry to the right intake flow for each segment.
Event & Group Bookings
Handles wedding venue inquiries, corporate event requests, and group reservation calls — capturing headcount, dates, catering needs, and decision-maker details for your sales team.
Concierge Inquiry Handling
Answers questions about amenities, parking, pet policies, local attractions, and dining — giving guests the experience of a knowledgeable front-desk agent at any hour.
Upsell & Room Upgrade Prompts
Proactively presents room upgrades, breakfast packages, and spa add-ons during the reservation flow — increasing average booking value on every direct call.
Loyalty & Returning Guest Detection
Identifies returning guests by name and phone number, notes loyalty programme status, and personalises the intake flow — so regulars feel recognised every time they call.
Cancellation & Modification Handling
Handles cancellation requests, date changes, and room modification calls — capturing the guest's details and routing to the right team member with all context already recorded.
Web Chat & WhatsApp
Runs the same reservation intake flow on your website chat and WhatsApp — so guests who prefer to message get the same quality response as those who call, any time of day.
Missed-Call Text-Back
When a call is missed, Patrick sends an automatic text within seconds — re-engaging the guest before they close the browser tab and book on Booking.com.
Multilingual Guest Support
Handles calls in multiple languages — so international travellers get a fluent, professional response in their preferred language without needing multilingual front-desk staff on every shift.
PMS & CRM Handoff
Pushes reservation details, guest preferences, and special requests directly into Opera, Cloudbeds, Mews, or your CRM — your front desk sees the complete guest profile before check-in. (Plus plan)
Also included: call recordings and transcripts for every interaction, new vs. returning guest detection, referral source tracking, a live dashboard showing every lead and reservation, and full booking history per guest.
How it works
Best virtual receptionist for hotels: from late-night call to confirmed booking.
Call Answered
Patrick answers on the first ring, at any hour. He identifies the inquiry type from what the caller says — a weekend reservation, a wedding venue question, a corporate block booking — and opens the right intake flow immediately.
Guest Qualified
He captures check-in and check-out dates, room type preference, number of guests, and any special requests — anniversary, dietary needs, accessibility requirements — so your team has a complete guest profile before arrival.
Reservation Confirmed
Patrick confirms the room, presents an upgrade or package if relevant, and locks in the reservation — all before the guest hangs up. No OTA, no commission, no lost direct booking.
PMS Updated
The full guest record — dates, room type, special requests, and contact details — is pushed into Opera, Cloudbeds, Mews, or your CRM. Your front desk sees the complete profile at check-in, not a blank screen.
Patrick stops where your hospitality begins. He wins you the direct booking and prepares the guest profile. Your team delivers the stay.
Every type of property
One AI. Every type of hotel.
Patrick uses a different intake script for each type of property — because a boutique hotel needs a personalised reservation flow, a resort needs activity and spa booking, and a B&B needs to handle availability questions for a handful of rooms with the same warmth as a host who knows every guest by name. He knows the difference.
Handles direct reservation calls, answers detailed questions about rooms and amenities, captures special requests, and keeps guests from booking on OTAs — protecting your commission margin on every direct call.
Manages reservation inquiries with the tone your brand demands, handles spa and dining bookings, captures VIP preferences and return-guest notes, and routes high-value inquiries to the right team member immediately.
Answers availability questions with the warmth of a personal host, handles custom breakfast requests, manages small room inventory, and books stays directly — so you never miss a guest who calls after hours.
Qualifies long-stay inquiries, captures corporate rate eligibility, handles weekly and monthly booking requests, and routes contract negotiations to the right team — filling longer-stay inventory that OTAs undervalue.
Handles wedding venue calls, corporate retreat inquiries, and group booking requests — capturing headcount, dates, AV and catering requirements, and decision-maker contact details for your events sales team.
Answers availability and pricing questions instantly, books rooms directly, and handles last-minute same-night reservation calls — capturing every traveller who would otherwise have booked an OTA after reaching voicemail.
Pricing
AI receptionist cost for hotels
One flat monthly price. No per-minute billing, no long contracts, cancel anytime. Every plan starts with a 7-day pilot on your real phone line — you pay $0 until day 8.
Most hotels start here
Core
For an independent hotel or boutique property
Founding price, locked for 12 months. Returns to $499 when the founding window closes.
Your complete AI receptionist for hotels. Answers calls 24/7, captures direct reservations, handles guest inquiries, books event calls, sends missed-call text-backs, and keeps everything on your dashboard.
Start my 7-day pilot- 24/7 answering on your real number*
- Direct reservation capture
- Guest qualification & special request capture
- Concierge-style inquiry handling
- Event & group booking intake
- Cancellation & modification handling
- Missed-call text-back within seconds
- Multilingual guest support
- Web chat + WhatsApp intake
- Full call transcript per interaction
- Live reservation & lead dashboard
For larger properties
Plus
For hotel groups or high-volume properties
Priced to your property count and call volume
Everything in Core — plus a direct handoff into Opera, Cloudbeds, Mews, or your PMS, multiple properties under one roof, custom intake scripts per room type and segment, and a dedicated account manager.
Talk to us- Everything in Core, plus:
- Push to Opera, Cloudbeds, Mews, or your PMS
- Multiple properties & phone lines
- Custom intake scripts per guest segment
- Loyalty & returning guest detection
- API access + custom integrations
- Dedicated account manager
*Unlimited within fair use — a single-property hotel never reaches the threshold, and we never bill overages without telling you first.
How the 7-day pilot works
Book a 15-min call
We set Patrick up live on the call. You hear him capture a reservation and handle a guest inquiry in real time.
We go live in 48 hours
Your number, your room types, your intake flow — our team configures everything.
Watch for 7 days
Every call, captured reservation, and guest inquiry appears on your dashboard with a full transcript.
Decide on day 8
Keep going or cancel with one email. You pay nothing until you decide to stay.
Patrick vs. a full-time front-desk agent
See Patrick handle your hotel's calls.
On a free 15-minute call, we configure Patrick live with your number, your room types, and your intake flow. You watch him capture a direct reservation and handle a guest inquiry in real time — then you decide.
Prefer to talk?(647) 800-9345- 7-day pilot, $0 until day 8
- Live in 48 hours
- Opera & Cloudbeds ready
FAQ
FAQs
Can Patrick actually capture a reservation, or does he just take a message?
Patrick captures the full reservation — check-in and check-out dates, room type preference, number of guests, and special requests — and confirms the booking with the caller. On the Plus plan he also pushes the reservation directly into your PMS. On Core, your front desk receives a complete reservation summary to action in your system.
How does Patrick handle availability questions?
You configure Patrick with your availability during setup. He checks the dates the caller requests against your configured availability and either confirms the room or offers alternative dates. When availability is managed dynamically, he routes the caller to hold or sends a follow-up — you configure the fallback during setup.
Can Patrick handle event and wedding venue inquiries?
Yes. Patrick identifies event and group inquiries, captures the event date, headcount, room requirements, catering needs, and decision-maker contact details, and routes the lead to your events sales team with everything already recorded. He can also book a site visit or presentation to keep the inquiry moving forward.
Does Patrick work with Opera, Cloudbeds, or Mews?
Yes, on the Plus plan. Patrick pushes the complete guest record — dates, room type, special requests, and contact details — directly into Opera, Cloudbeds, Mews, or your CRM. Additional PMS integrations are available — ask on your demo call.
How does Patrick handle calls in multiple languages?
Patrick detects the caller's language and switches automatically. He handles reservations, guest inquiries, and event calls in multiple languages without you needing multilingual staff on every shift. The languages available are configured during setup based on your guest profile.
Can Patrick upsell room upgrades and packages?
Yes. During the reservation flow, Patrick can present room upgrades, breakfast packages, spa add-ons, or anniversary packages — based on the room type the caller requested and the occasion they mention. You configure the upsell script during setup. The upsell is conversational, not pushy.
How does Patrick handle cancellations and modifications?
Patrick captures the guest's name, booking details, and the reason for the cancellation or modification request, then routes the information to your front desk for processing in your PMS. He can also attempt to retain the guest by offering alternative dates or a partial refund option — you configure the retention script during setup.
Can different room types or guest segments have different intake flows?
Yes. A leisure reservation inquiry collects different information than a corporate rate request or a wedding venue inquiry. Patrick detects the inquiry type from the conversation and switches to the appropriate intake script automatically. Custom intake flows per guest segment are available on both plans.
How long does setup take?
About 48 hours from the demo call. Our team configures your reservation intake flow, room types, availability rules, concierge responses, and PMS handoff. We start the setup live on your demo call so you hear Patrick capture a real reservation immediately. You do not write any scripts or configure any software yourself.
Does Patrick replace the front desk entirely?
No. Patrick handles the intake — the calls that arrive when your front desk is busy, away from the phone, or off shift. Your team handles check-in, check-out, and in-person guest service. Patrick wins you the direct booking and prepares the guest profile. Your team delivers the stay.
Ready when you are
Ready to stop losing direct bookings
to voicemail?
Patrick answers every call 24/7, captures direct reservations, handles guest inquiries at any hour, and pushes every booking into your PMS — before the guest closes the tab and books on Booking.com.
7-day pilot · Live in 48 hours · Keep your number · Cancel anytime